Esponser(Zoe) 11/2/2010 1:01:34 AM Hello Nick, Thank you for using our products. Regarding your issue, please try to reinstall your TotalMedia 3.5 following these steps(before that, please make sure you keep the original installer): Step1: Pull out your device and uninstall from Control Panel ->Programs ->uninstall TM, restart PC Step2. Delete these files/folders: W7 32-bit OS: C: Users current user AppData Roaming ArcSoft C: Users current user AppData Local ArcSoft C: Users All Users ArcSoft C: Program Files ArcSoft C: ProgramData ArcSoft licensedata W7 64-bit OS: C: Users current user AppData Roaming ArcSoft C: Users current user AppData Local ArcSoft C: Users All Users ArcSoft C: Program Files (X86) ArcSoft C: ProgramData ArcSoft licensedata Step3: Clean up the registration files: 1).Go to Start menu and click 'Run', type 'regedit' and press Enter. 2).Delete [HKEY_LOCAL_MACHINE SOFTWARE ArcSoft] and [HKEY_CURRENT_USER Software ArcSoft]. Step 4: Reinstall TM after rebooting the computer. Hope the above can be helpful. Thank you for your understanding and interest in our product.

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Regards, ArcSoft Support Jan 16, 2008 .