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Firmware updates for cable modems (like the one you have) are pushed out over the line by the cable provider, not from the manufacturer. When I say over the line, I don't mean over the internet connection. Helvetica Narrow Bold Western Font. It's actually at the sync level or something. Which is why third party cable internet providers can't push modem updates to their customers, as they don't have the line access required. The reason behind it being done by the provider is that not all firmwares available for a given modem are compatible with the back end hardware of the cable provider. This incompatibility issue happened to me when the TPIP I'm with tried to use the same firmware in every city.

Some of the local POIs (Point of Interconnect) just didn't support it. They couldn't push the update themselves, so they had to recall and replace all the modems that were having problems in my city. Motorola may have designed the firmware (or just gave TWC a flag they could turn on and off), but I'm pretty sure TWC did this to you, not Motorola. Oh and to your first question: TWC can remotely update your modem firmware at any time with the excuse of improving service. It's one of the perks they get from owning the lines. Usually they would do it to fix connection stability issues or to IMPROVE speed. It sucks that they think they have a right to just cripple the modem you bought.